We had a treated wood railing with black aluminum posts. We love the esthetics! And again, the team did quality work. fast and efficient (once they finally got started) The negative: I am being slightly generous with 5 stars, but as stated, I would hire them again. I would have given them 4 stars if not for the "COVID Effect". We had some delays, the start date was pushed back a few times. I believe this was simply because Windows R Us was not able to keep quality, hard-working employees - A problem that many companies have come across. I think that was because my wife was persistent with making phone calls. Again, the "drop to 4 Stars" was not done. because I would have given them a little more time to respond. In a perfect world, they could have reached out to us as soon as they knew there were changes in the schedule We love the deck. ☆ ☆ ☆ ☆ ☆ "We hired Windows-R-Us to perform 3 services on our 125 year old Victorian home. A bay window replacement, a lining in one of our box gutters, and inspection/replacement of some damaged wooden soffit around our front porch, and high up on our third floor. The purpose of having the damaged wood replaced was because we were planning to hire a painter this summer, to paint all soffit and fascia around the house. The window install was timely, and went well. The gutter repair job-start took a bit longer than I thought it would, and I needed to call once or twice to get it scheduled. The same guy was to measure all of the wood that needed to be replaced, and give us a quote. Two weeks went by and I didn't hear anything. Once again, a couple of phone calls/emails. He repaired the wood around the porch, and told my wife that the his ladders weren't high enough to get to the third floor, and it was to close to our electric service. I contacted Windows R Us again for an explanation, and waited for a reply. Although we wanted to wait until the wood work was done(thought it would be complete mid-summer)to search for painters, we contracted a painter in September. We were scheduled for mid-October, and the weather may slow the paint completion down, or even delay it until next spring. On top of that, I am forced to have the painter paint over some bad wood, because of all of the delays. Also, because of the delays, we are running out of time. I've STILL never heard back from Windows R Us, other than an apology and promise to get back to me, again after multiple emails and calls. I initially heard an infomercial that Windows r Us had on the radio. They sounded like a great company that handled most home exterior issues. They warned not to use out-of-state contractors. We've been very patient, but we are now looking at the whole summer passing, not getting the work done as we were assured could be done, and not being able to get our paint project completed. I wish I could say we had a great experience, but we did not.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |